📦 Shipping & Returns

Effective Date: 5/3/25

At Pixel Mint Store, we want your experience to be smooth, magical, and hassle-free. Below you'll find everything you need to know about how we handle shipping and returns for both digital and physical products.

🚚 Shipping Information (For Physical Products)

All physical items—such as t-shirts, mugs, and other merchandise—are made to order and are fulfilled through our trusted print-on-demand partners.

📦 Processing Time:

Orders are typically processed within 2–5 business days.

🌍 Shipping Time:

USA: 3–7 business days after fulfillment

International: 7–21 business days depending on location

You’ll receive a tracking number via email once your order ships.

⏳ Note: Shipping times may vary during holidays or high-volume periods.

🎨 Digital Downloads

All digital art files are delivered instantly after purchase via a secure download link.

You’ll also receive the link by email. If you run into any issues, just contact us—we're happy to help.

🔄 Return & Exchange Policy

📥 Digital Products:

Due to the nature of digital downloads, all sales of digital products are final. Once a file is delivered, we cannot offer refunds or exchanges.

📦 Physical Products:

We gladly replace items that are:

Damaged

Defective

Incorrect (wrong item/size)

📸 To request a replacement, please contact us within 7 days of receiving your order, and include:

A photo of the item

Your order number

A brief description of the issue

🚫 We do not accept returns or exchanges for incorrect size choices or change-of-mind purchases, as each item is made to order.

📦 Note: In most cases, returns are not required. If your item arrives damaged or incorrect, we’ll work with our fulfillment partner to arrange a replacement without the need to send the item back. If a return is needed, we will provide the appropriate return address.

✉️ Need Help?

We’re here for you. If you have any questions about your order, reach out to us at:

📧 info@pixelmintstore.com